Help Center- FAQ
Order Issues
How do I cancel my order?
If you have placed your order, but have not received tracking information or a delivery status update then you can CONTACT US to see if we can cancel your order.
The quickest way to contact us is by calling (616) 577-5042. We will do our best to cancel the order in time, but if the order has already been fulfilled or shipped then you will be responsible for all costs per our RETURN POLICY.
How do I change my order?
If you have placed your order, but have not received tracking information or a delivery status update then you can CONTACT US to see if we can change your order.
The quickest way to contact us is by calling (616) 577-5042. We will do our best to place a hold on the order in time, but if the order has already been fulfilled or shipped then you will be responsible for all costs per our return policy.
How do I get a replacement for a damaged item?
We apologize for the inconvenience and we will do what it takes to make it right!
All claims must be made to service@eagleeyepaints.com within 2 days of receiving your order.
Include as many details as possible such as pictures, descriptions, and item(s) damaged in your email.
In most cases we will ship you a replacement free of charge as soon as the claim is approved.
Please read our RETURN POLICY for full details.
I received the wrong item or an item was missing, what can I do?
We apologize for the inconvenience and we will do what it takes to make it right!
All claims must be made to service@eagleeyepaints.com within 2 days of receiving your order. Include as many details as possible such as pictures, descriptions, and SKU's of all wrong or missing item(s) in your email.
In most cases we will ship you the correct item free of charge as soon as the claim is approved. Please read our RETURN POLICY for full details.
Returns and Exchanges
What is your return policy?
Your business is important to us so we want you to be satisfied 100% with your order.
We will accept returns for damaged items, wrong items, and other conditions that are the fault of Eagle Eye Paint Supply. We do not accept returns of mixed paint due to the fact that we custom mix all of our paint to order.
If you do wish to move forward with a return you will be responsible for freight costs and a 15% restocking fee for returns not related to fault of Eagle Eye Paint Supply.
Please review our RETURN POLICY for details on returns or exchanges before submitting a request.
When will I get my refund?
Once we receive your return it typically takes a few days to process. Once the refund is issued it typically takes 2-3 days for your payment to process. Total time is typically between 5-10 business days, but can be longer for warranty returns.
Is there a warranty on my product(s)?
Most parts we sell carry a manufacturers warranty. The warranty paperwork will be included with your order. Contact the manufacturer for warranty claims. Eagle Eye Paint Supply does not process warranty claims, but we can provide additional paperwork if needed.
Billing and Payments
What are your acceptable payment methods?
Our scceptable payment methods are listed at the bottom of any web page and include most major credit cards, Paypal, Apple pay, Google pay, Shop pay. If you have terms with us or place freight orders you may elect to pay by ACH. Contact us for instructions.
How do I register as tax exempt?
If you are a tax exempt entity such as a resaler or non-profit you may apply for tax exempt status with us. You can apply by sending an email to service@eagleeyepaints.com with your form W-9 and state tax exempt form.
Will I be charged sales tax?
We collect and remit sales tax based on state and local requirements.
If you do not see sales tax on your order that means that we are not required to collect sales tax in your area.
If you have been charged sales tax, but are tax exempt please contact us and we will refund you asap. Proper state tax exempt documentation will be required.
I wasn't charged tax before. Why now?
Tax laws for online sales are changing due to the recent Supreme Court Decision. We are making every reasonable effort to comply with the law, whenever it applies.
Can I pay by ACH or wire transfer?
We offer payment by ACH or wire transfer to our business customers that have terms or order by freight only. To pay by ACH you will need to CONTACT US to place your order. You must submit a Purchase Order or list of items by email or phone. Online orders on our website do not qualify. We will then generate an invoice and send it to you, which will give you the option to pay by ACH.
Can I apply for credit terms like Net 15 or Net 30?
If you are a business that will be placing repeat orders through PO's, and you wish to apply for terms please CONTACT US. We are happy to extend credit terms to customers that can provide proof of creditworthiness and agree to our credit terms and conditions.
General Questions
How do I get a quote?
Our Sales department can help you find the right paint and create a quote. Simply email us at service@eagleeyepaints.com anytime or call (616) 577-5042 M-F 9am-5pm with your order details and we can put together a quote and send it to you.
What is your return policy?
Your business is important to us so we want you to be satisfied 100% with your order.
We will only accept returns for damaged items, wrong items, and other conditions that are the fault of Eagle Eye Paint Supply. We do not accept returns for custom mixed paint.
If you would like to move forward with a return you will be responsible for freight costs and a 15% restocking fee for returns not related to fault of Eagle Eye Paint Supply.
Please review our RETURN POLICY for details on returns or exchanges before submitting a request.
What shipping carriers do you use?
We use UPS or FedEx Ground service for the majority of our orders.
What is your shipping policy?
Please follow the link below to access our shipping policy.
What do you do with my personal information?
Your privacy is important to us. We do not sell or otherwise misuse your personal information. We only use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new
products, services, and offers.
You can request a copy of your personal data or request us to delete all of your personal data at any time by simply contacting us at service@eagleeyepaints.com. We will process your request within a few days.
Please see our privacy policy to fully understand how we collect and use your personal information.
I forgot my password. What should I do?
Click the 'My Account' dropdown on the right hand side of the header on any page and click 'Recover Password'. Instructions will be provided on how to reset your password.
Where is the account login page?
You can login to your account anytime by clicking on the 'My Account' dropdown on the right hand side of the header on any page.
How do I change my email address, phone number, or other personal information?
You can login to your account anytime and change your personal information by clicking on the 'My Account' dropdown on the right hand side of the header on any page.
Shipping and Delivery
Where is my order?
You can check on your order, even if you don't have an account. You should have received an email or text with your order status and tracking number. Please check your spam or junk folders if you did not receive one. You can also track your order on our website using the link below.
How do I track my package?
You should have received an email or text with your order status and tracking number. Please check your spam or junk folders if you did not receive one. You can also track your order on our website using the link below.
Where are you located or where does my order ship from?
We are located in Saranac, MI. Delivery typically takes 1-4 days, and depends on how close you live to our store.
How much will shipping cost?
How to get an actual shipping quote:
1. From the cart page, click the “Checkout” button.
2. Fill out contact information and shipping address, then click the "Continue To Shipping" button.
3. Your available shipping methods and cost will be displayed.
Notes
Adding parts to your cart or going to the shipping is NOT a commitment to buy. You can add and remove items in your cart or enter and leave the shipping page as many times as you like.
You have to enter payment information and click the “Complete Checkout” button before the sale is completed.
What are your shipping hours and cut-off times?
Our store ships orders Monday – Friday. We do not ship on weekends or the following national holidays:
New Year’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
The cut-off time for in stock items to ship same day is 1:00 PM. This is required to allow us time to mix any paint, package the item(s), and arrange shipment. Orders placed by 1:00 PM typically deliver in 3-5 days, 8 days maximum during peak times or weekends.
Why is the shipping cost so high?
A shipping fee will be charged for order totals under our minimum for free shipping. This fee is high due to the cost associated with packing and shipping flammable liquids. See our SHIPPING POLICY for details.
Account Issues
Where is the account login page?
You can login to your account anytime and change your personal information by clicking on the 'My Account' dropdown on the right hand side of the header on any page.
How do I change my email address, phone number, or other personal information?
You can login to your account anytime and change your personal information by clicking on the 'My Account' dropdown on the right hand side of the header on any page.
How do I delete my account?
You can request us to delete all of your personal data at any time by simply contacting us at
service@eagleeyepaints.com. We will process your request within a few days.
Your privacy is important to us. We do not sell or otherwise misuse your personal information.
We only use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Please see our privacy policy to fully understand how we collect and use your personal information.
CONTACT US if we did not answer your question above.